Building a local vendor list
When a pipe bursts or the power goes out with guests inside, the time to look for a plumber is not then. A good vendor list is the most underrated tool in vacation rental management.
Who belongs on the list
- Emergencies: plumber, electrician, locksmith, heating engineer, and, where relevant, a glazier and a roofer.
- Regular work: cleaner and backup cleaner, laundry service, gardener, pool specialist, handyperson.
- Appliances: who repairs the washing machine, the dishwasher, the oven.
- Utilities and internet: the contact for faults, with the account reference ready.
- Local help: a trusted neighbour or friend who can let someone in.
Find them before you need them
Ask neighbours, other owners nearby and people who already work in the home for recommendations. Try new vendors on small, non-urgent jobs first. You learn whether they turn up on time, communicate clearly and leave the home clean — before you depend on them in a crisis.
Write down what matters
For each vendor: name, phone, what they do, whether they work evenings and weekends, how they like to be paid, and the last job they did for you. Keep one shared, up-to-date copy that both you and your manager can reach, and store the key emergency numbers where the cleaning team can find them too.
Always have a second name
Your favourite plumber will be on holiday the day you need them. For every critical trade, have a backup. Your main contact can often suggest one.
Look after good vendors
Pay promptly, give clear instructions and access, and say thank you. Reliable local tradespeople are in demand; the ones who know your home and like working for you are worth keeping.